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FAQ
Get all the answers to the most frequently asked questions (FAQs) regarding some of our popular categories and a whole lot more from premium brands as well as managing your account, payment, vouchers and much, much more.
Return & Refunds
Lunostores offer a 14 day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution.
Bulk Purchases
These are deals perfect for Corporate Procurement, Gift Vouchers & Consumer Promotion Activities.
Using a Voucher
e-Gift vouchers are a great way to say Thank You or send a gift to that special someone.
Contact Us
Our dedicated Customer Care team are available on a 24/7 to attend to all your enquiries and complaints.