What happens when no one is at my home or office to accept a shipment?

23 Mar What happens when no one is at my home or office to accept a shipment?

If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighboring address or for the tracking information and the date of the next delivery attempt.

If you’re able to redirect your package, you’ll receive an SMS or email with the different delivery options available. Please select one of these options by 04:00 am on the day of the delivery to give our drivers enough time to redirect your package.

Alternatively, you can also provide a signed confirmation that authorizes 34orbit to leave your package at a safe spot if you’re not at the delivery address.

It’s important to note that dangerous goods shipments can’t be left on the receiver’s doorstep. A physical handover is required for these types of shipments due to safety and security reasons.